Refund policy

RETURNS/ EXCHANGES POLICY 

We strive to provide our customers with easy and efficient service. If by chance you receive an incorrect package, please contact us at thequaincollection@gmail.com, so that we can resolve this issue. Please be mindful, that DMs, comments, or any other form of communication besides email is not considered as viable communication source for returns/exchanges. For us to help you with this issue, please reach out to us within 48 hours of receiving the package, and please do not wash, wear, or alter the incorrect package you received. If you wait until after 48 hours, wash, wear, or alter the product in any way shape, or form, we will not be able to assist you with the incorrect package. Every eligible return item is subject to a refund verification process and applicable state laws. The owner of this company has the absolute authority to make final decisions regarding all returns/exchanges. 

Due to the COVID-19 pandemic, all orders are FINAL, NON-EXCHANGEABLE, & NON-REFUNDABLE. ALL custom orders are also FINAL, NON-EXCHANGEABLE, & NON-REFUNDABLE. 

The Quain Collection reserves the right to limit or decline any returns or exchanges regardless of whether a customer has a receipt or is not satisfied with their purchase. 

 

LOST, STOLEN, OR DAMAGED ORDERS 

We strive to provide our customers with an easy and efficient service, but some things are out of our control. Once packages have been shipped and your tracking number has been sent to you via email, the package is out of our possession and falls into the possession of the postal service. If your package is lost, stolen, held, or damaged, please contact the postal service. If they do not respond to you, please email us and we will contact the post carrier on your behalf, but please note that contacting the postal services is the only thing that we can do.

 

CHARGEBACKS/ DISPUTED PAYMENTS

The Quain Collection does not tolerate fraudulent purchases and transactions. Customers that have chargebacks for products or items listed on the site will be accessed to the amount owed. The Quain Collection will also prosecute clients to the full extent of the law which can include civil/criminal court. The Quain Collection has the right to refuse future purchases from such customers.