Shipping policy

Once your order is placed, there is a mandatory 5-20 business days processing period. As soon as your processing period clears, your shipping business days begin. Once we ship your order, you will receive a tracking number to the email you provided us with. Your tracking number will update, but give it time for it to reflect in the postal service's system. Shipping takes approximately 1-3 business days via USPS Priority Mail which gives you a total of 6-23 business days. The signature of the customer is REQUIRED upon arrival of the package. If for some reason you are not home during delivery please reschedule your delivery with USPS to a time you will be home or pick up the package at the postal service office. If your package is returned to sender due to you not picking it up within the days allowed by the postal carrier and you have not communicated with us prior to shipping it out, you must cover the reshipment fee of $25 for The Quain Collection to reship the package. Business days do not include weekends or holidays. Expedited shipping is not available at this time for any products listed on the website. 

PLEASE BE ADVISED THAT DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL BECAUSE WE ARE IN A PANDEMIC. UNDER CERTAIN CIRCUMSTANCES SHIPPING CAN TAKE LONGER THAN THE BUSINESS DAYS LISTED ABOVE. WE ARE NOT RESPONSIBLE FOR ANY PRODUCTS ONCE IT LEAVES OUR POSSESSION AND CANNOT REFUND THEM DUE TO SHIPPING DELAYS. WE CANNOT CHANGE ANY ADDRESSES, SO BE SURE TO CHECK YOUR ADDRESS BEFORE CONFIRMING THE ORDER. 

If you provide an incorrect address at the time of purchase and your order has already been shipped, we are not responsible for any delay/non-receipt of the package due to your error. Any issue with delivery must be taken up with the shipping carrier.

  

CUSTOM MADE UNITS

Custom units take 9-20 business days to be processed and constructed, and 1-3 business days to ship, so please plan accordingly. We do not offer rush services for custom-made units. As stated before, custom orders are FINAL, NON-EXCHANGEABLE, & NON-REFUNDABLE.